Job Archives
Client Success Specialist
Renters Reference Services
Full-Time
Hybrid/Atlanta, GA
Posted 10 months ago
Job brief
We are looking for a Client Success Specialist who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, onboard new clients, minimize churn rates and support the overall sales & marketing effort. A Client Success Specialist’s responsibilities include supporting clients as they transition from sales, conducting onboarding calls to go over platform best practices and assist in the overall business goals. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are active with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.Responsibilities
- Set up new client accounts
- Assist customers with setting up and navigating programs or software
- Schedule and conduct onboarding sessions with clients
- Promote the value of the product
- Help sales team up-sell or cross-sell services and products
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Monitor client support channels (website forms, email & live chat)
- Review customer complaints and concerns and seek to improve the customer experience
- Act as point of contact for complaints and escalate issues as appropriate
Requirements and skills
- Proven work experience as a client success specialist or inside sales role
- Experience promoting software value through customer experience
- Proficiency with Zoom or other video communication software
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- A communications or marketing degree is preferred
Job Features
Job brief We are looking for a Client Success Specialist who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, onb...
Dispossessory Professional
Renters Reference Services
Full-Time
Hybrid/Atlanta, GA
Posted 10 months ago
Job brief
We are looking for a Dispossessory Professional to create long-term, trusting relationships with our customers by efficiently handling their eviction process. The Dispossessory Professional’s role is to oversee a county or multiple counties of assigned customers, manage & maintain the process of our existing clients evictions within our platform, report to the Dispossessory Department Manager.What does a Dispossessory Professional do?
Dispossessory Professional responsibilities include communicating with customers efficiently, effective data management and completion of daily repetitive tasks. Dispossessory Professionals also answer client queries and mitigate client filing issues with existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service, Sales and Accounting departments) to improve the entire customer experience. This position will require in office work hours. Ultimately, a successful Dispossessory Professional should report to the Dispossessory Department Manager, collaborate with our sales team, and keep our clients satisfied and engaged with our products and services in the long-run.Responsibilities
- Serve as the lead point of contact for all customer accounts within your assigned counties
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with our customers
- Ensure the timely and successful delivery of our services
- Clearly communicate the progress of the eviction process to our customers
- Identify areas of improvement to meet customer needs
- Regularly prepare reports on account status & key metrics
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Manage daily tasks in our task management software
Requirements and skills
- Demonstrable ability to communicate clearly and concisely via email or phone
- Solid experience web based data management software
- Experience delivering customer-focused services to meet customer needs
- Proven ability to juggle multiple tasks at a time, while maintaining sharp attention to detail
- Excellent listening, management and communication abilities
- Strong verbal and written communication skills
Job Features
Job brief We are looking for a Dispossessory Professional to create long-term, trusting relationships with our customers by efficiently handling their eviction process. The Dispossessory Professionalâ...